Bruce Coller

Chief Information Officer
Sir Moses Montefiore Jewish Home

10:10 AM The Role of Senior Leaders in Aged Care

The aged care sector across the globe has transformed dramatically as people live longer lives but develop more chronic and complex conditions. Notwithstanding the impact of digitisation, aged care has become increasing consumer-centric as Stage 1 of the CDC reform in home care recently enacted. Now, it is not about us predicting what consumers want but rather it is about us asking consumers what they want.
Discussion points will include:
  • Recent CDC reform in home care – are we ready for what’s next?
  • The role of leadership in leading a culture for change
  • Re-branding and techniques for differentiation: how do you maintain your dominance in your sector
  • What does that digital economy contribute and how does this impact your sustainability?
  • Supporting and leveraging new technologies in aged care, including data analytics and cloud systems


3:10 PM Digital Eco-Systems to Enable a Single Source of Integrated Data that Will Assist with Strategic Decision Making

Residential and home care providers need to be more progressive in their collection, management and utilisation of data as our world becomes heavily digital and data-centric.
Developing a digital eco-system is opportunistic as you enable the integration of applications into a single source of data that can be accessed and populated into comprehensive reports that will assist with strategic decision making.
To ensure that your services and facilities are in line with consumer needs, this needs to be in the forefront of your vision along with sustaining positive experiences and brand-competitiveness.

  • It’s all about automation and the value from information – what is the value of your data and what automation is in place?
  • You need to be aware of digital eco-systems – how do you recognise when the opportunity arises and how do you proceed to implement it?
  • Are you relying on historical or recent information for your decision making? Are you using advanced analytics (predictive and descriptive) to plan and strategise for the future?
  • Leaders must empower the organisation to meet the needs of today and tomorrow and be scalable to address an unknown future