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Conference Day One: Monday, 28th August 2017

8:00 AM - 9:00 AM Registration and Networking

9:00 AM - 9:10 AM Opening Remarks from the Chair

9:10 AM - 9:40 AM KEYNOTE ADDRESS: Myth-Busting Misconceptions About Home Care Reform

Shona McQueen, Assistant Secretary - Home Care Reform Branch, Department of Health
The recent changes to the way older Australians received home care has been a major milestone in increasing choice and control for older people in our aged care system. This is an opportunity to hear from the Department of Health on the implementation of this and other current reforms to aged care.

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Shona McQueen

Assistant Secretary - Home Care Reform Branch
Department of Health

9:40 AM - 10:10 AM Solution Provider Session

The aged care sector across the globe has transformed dramatically as people live longer lives but develop more chronic and complex conditions. Notwithstanding the impact of digitisation, aged care has become increasing consumer-centric as Stage 1 of the CDC reform in home care recently enacted. Now, it is not about us predicting what consumers want but rather it is about us asking consumers what they want.
Discussion points will include:
  • Recent CDC reform in home care – are we ready for what’s next?
  • The role of leadership in leading a culture for change
  • Re-branding and techniques for differentiation: how do you maintain your dominance in your sector
  • What does that digital economy contribute and how does this impact your sustainability?
  • Supporting and leveraging new technologies in aged care, including data analytics and cloud systems

Facilitators:

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Maree McCabe

Chief Executive Officer
Alzheimer’s Australia
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Joseph McCarthy

Chief Executive Officer
NovaCare

Ross Peden

Chief Executive Officer
Christadelphian Homes
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Jennene Buckley

Chief Executive Officer
Feros Care
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Bruce Coller

Chief Information Officer
Sir Moses Montefiore Jewish Home

10:40 AM - 11:00 AM Speed Networking

An effectively structured interactive session designed to help you expand your network through one-on-one focused conversations.
Bring your business cards!

11:00 AM - 11:30 AM NETWORKING MORNING TEA

11:30 AM - 12:50 PM ROUNDTABLE DISCUSSION: Interactive Discussion Groups

You will have the opportunity to participate in two discussions during this session

Facilitator:

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Helen Hasan

Professor of Information Services
Australian Health Services Research Institute – University of Wollongong

Roundtable B

11:30 AM - 12:50 PM From Bed to Board - Establishing a Clear Governance Line of Sight to Ensure that the Board and Management Have Confidence In Compliance

Stephen Thomas, General Manager Quality & Innovation, JewishCare



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Stephen Thomas

General Manager Quality & Innovation
JewishCare

Roundtable C

11:30 AM - 12:50 PM CASE STUDY: “Understanding the Power of Language: It’s not just what we say, but it’s also what others may think when we say it”

Samuel Murray, Organisational Lead - Practice and Support, JewishCare
Facilitator:

Samuel Murray

Organisational Lead - Practice and Support
JewishCare

Roundtable D

11:30 AM - 12:50 PM The Waverton Hub - Challenging our Perceptions of Ageing: An Innovative Model Adapted from the USA Villages Movement

Helen L’Orange AM, President, Waverton Hub Board Madeleine MacPherson, Board member, Waverton Hub Board
Facilitator:

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Helen L’Orange AM

President
Waverton Hub Board

Madeleine MacPherson

Board member
Waverton Hub Board

12:50 PM - 1:50 PM NETWORKING LUNCH

1:50 PM - 2:20 PM CASE STUDY: Summit Care’s “Three H’s Philosophy” and Implications on Physical Design

John Engeler, Executive Manager, Asset & Property Services, Summit Care
There is a growing awareness of outdoor spaces as architects and care providers accomplish innovative facility designs by creating flexible transitional landscapes that allow residents to fl ow in and out of spaces as they please. The personalisation of space is a major focus for Summit Care as they seek to provide spaces that feel homely, safe and comfortable to thereby enhance patient experiences and wellbeing.
  • An overview of Summit Care’s “Three H’s Philosophy” – the 3 principles of hospitality
  • Providing residents with the freedom to personalise their own spaces and the freedom to move about spaces indoors and outdoors to maintain their independence and help them feel like their at home
  • What’s the next step in physical design for aged care settings?

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John Engeler

Executive Manager, Asset & Property Services
Summit Care

2:20 PM - 2:50 PM CASE STUDY: Using Video Game Technology to Improve Delivery of Care and Shift Attitudes Towards People Living with Dementia

Maree McCabe, Chief Executive Officer, Alzheimer’s Australia
  • Alzheimer's Australia (AA) launched BrainyApp in 2012: 42,000 downloads in the fi rst 2 days and currently has 300,000 users globally
  • AA is exploring the use of video game technology to transform delivery of care and educate others to have more empathy towards dementia patients
  • Learn how experiential learning leads to attitude and behavioural change
  • Learn how a Dementia-friendly home App supports people to age in place
  • Learn how the Virtual Forest App is used in a residential care setting and stimulates engagement and interaction in people with dementia

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Maree McCabe

Chief Executive Officer
Alzheimer’s Australia

2:50 PM - 3:20 PM CASE STUDY: Mind the Gap – Bridging the Gap Between Expectation and Satisfaction

Stephen Thomas, General Manager Quality & Innovation, JewishCare
There is no single recognised industry framework for capturing quantitative data related to customer satisfaction in Health, Aged or Community Care.
This inspired Jewish Care in 2013 to develop an innovative survey methodology. Conventional surveys only question satisfaction levels of clients, thereby missing an essential element:
What do clients expect?

Stephen will discuss how to:
  • Introduce a revised survey methodology
  • Determine the gap between expectation and satisfaction
  • Show how findings can be reported in a meaningful way (EXSAT Grid©.)
  • Demonstrate how findings can inform and measure in broad terms ongoing continuous improvement activities toward what is important to clients

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Stephen Thomas

General Manager Quality & Innovation
JewishCare

3:20 PM - 3:50 PM NETWORKING AFTERNOON TEA

3:50 PM - 4:20 PM Leveraging the Power of Language in Deliver Personalised Services for Aging and Residential Communities

Samuel Murray, Organisational Lead - Practice and Support, JewishCare
Language has the power to create a culture (both positively and negatively), so we need to consciously understand what we say, when we say it, and what others may think and do in
response. Using residential aged care as the setting, this session will explore the impact you can have when you reconsider what you say and when.

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Samuel Murray

Organisational Lead - Practice and Support
JewishCare

4:20 PM - 4:50 PM CASE STUDY: Preparing Your Workforce of the Future – The 4 “W’s” and The Role of Culture

Jennene Buckley, Chief Executive Officer, Feros Care
With 40% of jobs expected to become obsolete over the next decade, Feros Care has been thinking outside the box when it comes to workforce reform and their culture. With 5 generations already working together and 34 languages being exchanged among their 650 employees, Feros Care is keenly aware of the need to understand their workforce demographics, design a plan for the future and develop a culture that meets current and future needs and expectations.
  • In the next 10-15 years, what will our workforce look like?
  • The 4 “W’s” when assessing your workforce and skill sets: Who will make up your workforce; What jobs will be relevant; Where will people work; and When do people prefer to work?
  • Culture is the fabric of everything that you do – how to align people to overall business strategy, how to create and support an adaptable and flexible workforce, and how to attract, retain and inspire younger generations to work in aged care
  • Implications of technology on the workforce environment

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Jennene Buckley

Chief Executive Officer
Feros Care

4:50 PM - 6:50 PM NETWORKING DRINKS