Conference Day Two: Tuesday, 29th August 2017

8:00 AM - 9:00 AM Registration and Networking

9:00 AM - 9:10 AM Opening Remarks from the Chair

9:10 AM - 9:40 AM INTERNATIONAL KEYNOTE PRESENTATION: Rethinking Aging: Not the Nursing Home Grandma Lives In

Dan Levitt MSc., CHE, Executive Director, Tabor Home Society (Canada)
Challenging societal attitudes toward aging by introducing a new approach residential living is creatively meeting changing consumer demands and expectations while also remaining competitive. More than ever before, the aged care sector must innovate and change their ways to adapt to the ever-evolving environment, with a focus on:
  • Rethinking aging from practical examples that challenge the current perceptions of elderhood
  • Recognising that getting outside of your comfort zone presents opportunities for growth and development
  • Understanding that culture change requires insight from the lessons learned by others who have been successful
  • Making changes that have a positive impact in work and life


Dan Levitt MSc.

CHE, Executive Director
Tabor Home Society (Canada)

9:40 AM - 10:10 AM Solution Provider Session

Even in a sector as buoyant as Aged Care, there is always pressure to do more with less. Whether the main driver is increased profitability or making budgets go further, effective procurement will deliver outstanding results. Aged care procurement has become heavily consumer-centric and those organisations who are ahead of their competitors in adopting professional procurement practices are gaining a significant competitive advantage.

Discussion points will include:
  • The impact of recent aged care reforms on procurement
  • We must ask ourselves: how are consumers procuring their services? The focus is less so on clinical procurement as consumers become spoilt for choice
  • Innovative strategies for changing the way we deliver and satisfy consumers
  • Implementing eProcurement for efficiency and innovation
  • Minimising operational, financial and resident safety risks associated with procurement



Glenn Payne

Chief Information Officer
Feros Care

John Engeler

Executive Manager, Asset & Property Services
Summit Care

Samuel Murray

Organisational Lead - Practice and Support

10:40 AM - 11:10 AM CASE STUDY: Respite Cottage Development to Enhance Quality of Life for People Living with Dementia and their Carers

Joseph McCarthy, Chief Executive Officer, NovaCare
NovaCare is a specialist Community Care provider that is renowned for their specialist services for people living at home including those people who are living with dementia. As a means of differentiating themselves in a increasingly competitive and consumer-driven market place and improving peoples’ overall experience, the Respite Cottage for dementia patients and their carers was Novacare’s innovative solution to not only provide a calm and interactive environment for those with dementia but also provide respite care by giving carers a break from caring. In this session, Joseph will reflect on:
  • Their respite cottage development – key operational challenges and how they overcame them
  • The importance of creating the right ambience – organising intergenerational programs and integrating technology into day-to-day activities to make activities more fun and engaging
  • Analysing how to leverage technology to support operations and delivery of services such as shifting to mobile-rostering solutions
  • How to better communicate with a person’s carer(s) and family to give them a sense of what the person’s day was like, and thus nurture the stakeholder relationship


Joseph McCarthy

Chief Executive Officer


11:40 AM - 12:10 PM CASE STUDY: From Immediate to Integrated Care – The Changing Role of Paramedics in NSW and Australia

Janelle White, Coordinator, Low Acuity Program Development, NSW Ambulance
In the last decade, paramedics have been transitioning from vocational to university training alongside the changing profile of patients calling Triple Zero for unplanned health issues. An integrated care approach is required to adequately address patients’ changing healthcare needs and expectations and accessibility to GPs.
With increased training, education and skills sets, paramedics have transitioned from transporting patients to hospitals to partnering with patients to provide options for their care.

This session will explore how the role of paramedics is changing with insight into some of the integrated care options available in NSW Ambulance.


Janelle White

Coordinator, Low Acuity Program Development
NSW Ambulance

12:10 PM - 12:40 PM Getting a Seat at the Table – How to Achieve Effective Multi-Functional Collaboration between Procurement and Stakeholders

Brett Beattie, Head of Procurement, Opal Specialist Aged Care
  • Influencing without authority. What does it mean and why is it such an important skill in Procurement
  • 12 Angry Men. A case study of influencing without authority using a Hollywood classic movie
  • Interactive session - Let’s test those influencing skills!


Brett Beattie

Head of Procurement
Opal Specialist Aged Care


1:40 PM - 2:10 PM Feros Care’s Technology Hub - Creating New Digital Service Models to Better Meet Current and Future Consumer Needs and Expectations

Glenn Payne, Chief Information Officer, Feros Care
Leading positive revolution in living and aging well, Feros Care opened a new state-of-the-art Experience Hub at Tweed Heads. Devoted to the research, design and implementation of digital technologies for seniors and people with disability, the patient-centric Experience Hub integrates smart technologies to significantly build capability in delivering new digital service models. In this session, Glenn will discuss:
  • Feros Care’s journey in designing and implementing the Experience Centre
  • New digital service models and eHealth solutions delivered to both residential and home care that helps clients stay safe and connected
  • Redesigning their website and their vision to fully digitise by 2018
  • Lifeline Assistive Technology Arm – Innovative solution to connect people remotely through virtual conferencing


Glenn Payne

Chief Information Officer
Feros Care

2:10 PM - 2:40 PM CASE STUDY: Outcomes-Based Information has the Power to Drive Better Health Decisions

Helen Hasan, Professor of Information Services, Australian Health Services Research Institute – University of Wollongong
Our health systems are extremely complex and many of those charged with making strategic decision on future directions of these systems lack the expertise to judge the quality of information they are given. The Australian Health Services Research Institute (AHSRI) aims to improve the quality of information used to inform the management and provision of health and community services in Australia.
  • Why leaders should be focussed on the outcomes rather than delivery of services
  • We need to look at data and information holistically to understand context
  • Closing the skills gap in data analytics and processing
  • Good communication and collaboration is critical for informed decision making


Helen Hasan

Professor of Information Services
Australian Health Services Research Institute – University of Wollongong


3:10 PM - 3:40 PM Digital Eco-Systems to Enable a Single Source of Integrated Data that Will Assist with Strategic Decision Making

Bruce Coller, Chief Information Officer, Sir Moses Montefiore Jewish Home
Residential and home care providers need to be more progressive in their collection, management and utilisation of data as our world becomes heavily digital and data-centric.
Developing a digital eco-system is opportunistic as you enable the integration of applications into a single source of data that can be accessed and populated into comprehensive reports that will assist with strategic decision making.
To ensure that your services and facilities are in line with consumer needs, this needs to be in the forefront of your vision along with sustaining positive experiences and brand-competitiveness.

  • It’s all about automation and the value from information – what is the value of your data and what automation is in place?
  • You need to be aware of digital eco-systems – how do you recognise when the opportunity arises and how do you proceed to implement it?
  • Are you relying on historical or recent information for your decision making? Are you using advanced analytics (predictive and descriptive) to plan and strategise for the future?
  • Leaders must empower the organisation to meet the needs of today and tomorrow and be scalable to address an unknown future


Bruce Coller

Chief Information Officer
Sir Moses Montefiore Jewish Home

3:40 PM - 4:10 PM The Waverton Hub – I belong – Innovative Model Up and Running

Helen L’Orange AM, President, Waverton Hub Board
Established in 2013 The Waverton Hub is the first of its kind in Australia. It operates as a mutual with 80 of the 300 members doing the work of organising activities (15 per week) to help us stay physically and mentally healthy ,and mobile in our own homes. Belonging helps overcome social isolation.

Key takeaways:
  • What are the opportunities for partnerships between providers and Hubs?
  • How could Waverton Model enhance your services?
  • Waverton Hub model addresses social isolation well- what are the implications for Hub and provider partnerships?
  • Hub members may become purchasing groups. How would providers respond to that?
  • How does Waverton Hub model fit with government policy framework of consumer directed care?


Helen L’Orange AM

Waverton Hub Board