Glenn Payne

Chief Information Officer
Feros Care

10:10 AM PANEL DISCUSSION: Innovation in Procurement – Changing the Way We Deliver and Satisfy Consumers

Even in a sector as buoyant as Aged Care, there is always pressure to do more with less. Whether the main driver is increased profitability or making budgets go further, effective procurement will deliver outstanding results. Aged care procurement has become heavily consumer-centric and those organisations who are ahead of their competitors in adopting professional procurement practices are gaining a significant competitive advantage.

Discussion points will include:
  • The impact of recent aged care reforms on procurement
  • We must ask ourselves: how are consumers procuring their services? The focus is less so on clinical procurement as consumers become spoilt for choice
  • Innovative strategies for changing the way we deliver and satisfy consumers
  • Implementing eProcurement for efficiency and innovation
  • Minimising operational, financial and resident safety risks associated with procurement


1:40 PM Feros Care’s Technology Hub - Creating New Digital Service Models to Better Meet Current and Future Consumer Needs and Expectations

Leading positive revolution in living and aging well, Feros Care opened a new state-of-the-art Experience Hub at Tweed Heads. Devoted to the research, design and implementation of digital technologies for seniors and people with disability, the patient-centric Experience Hub integrates smart technologies to significantly build capability in delivering new digital service models. In this session, Glenn will discuss:
  • Feros Care’s journey in designing and implementing the Experience Centre
  • New digital service models and eHealth solutions delivered to both residential and home care that helps clients stay safe and connected
  • Redesigning their website and their vision to fully digitise by 2018
  • Lifeline Assistive Technology Arm – Innovative solution to connect people remotely through virtual conferencing