Janelle White

Coordinator, Low Acuity Program Development
NSW Ambulance
Janelle White is the Coordinator, Low Acuity Program Development with NSW Ambulance. She has 10 years’ experience providing healthcare in the community context and is a Registered Nurse with experience in Community Nursing and Palliative Care and a Paramedic Specialist with Intensive Care/Extended Care qualifications. She has tertiary qualifications in Science, Education, Paramedicine and Nursing and several publications related to healthcare in the areas of chronic pain, diabetes, toxicology, education, mammalian bites and zoonoses.

11:40 AM CASE STUDY: From Immediate to Integrated Care – The Changing Role of Paramedics in NSW and Australia

In the last decade, paramedics have been transitioning from vocational to university training alongside the changing profile of patients calling Triple Zero for unplanned health issues. An integrated care approach is required to adequately address patients’ changing healthcare needs and expectations and accessibility to GPs.
With increased training, education and skills sets, paramedics have transitioned from transporting patients to hospitals to partnering with patients to provide options for their care.

This session will explore how the role of paramedics is changing with insight into some of the integrated care options available in NSW Ambulance.

12:30 PM Getting Patient Care ‘Down To a T’

Whatever the origins of the idiom ‘To a T, the expression is now widely accepted as
meaning perfectly or exactly, like dotting the ‘I’s’ and crossing the T’s’.

This interactive workshop involves case studies, group activities and tangible examples for participants to take away and incorporate into their patient care and clinical practice for positive outcomes.

Essentially, the ‘To a T’ workshop will help you to get your patient care ‘Down to a T’ by exploring the following key concepts:
l – ‘Timeout
l – ‘Three questions
l – ‘Thinking H.A.T
l – ‘Transfer of care

Learning outcomes, by the end of the workshop you will be able to:
The Time Out Describe the concept of the time out and how it can be integrated into a wide variety of patient care/clinical practice opportunities for patient safety and patient centered care.
The Three Questions Apply the dual process model of thinking to enhance patient care through informed decision making and to ensure patient centered care through the consideration of 3 simple questions.
The Thinking H.A.T Describe the components of the thinking H.A.T and demonstrate how they can be used in patient centered care and assessment to inform comprehensive, safe decision making.
Transfer of Care Explain the concept of transfer of care and how it relates to your professional practice and integrity and how to apply it to positively impact on the patient centered care you deliver.