John Engeler

Executive Manager, Asset & Property Services
Summit Care


1:50 PM CASE STUDY: Summit Care’s “Three H’s Philosophy” and Implications on Physical Design

There is a growing awareness of outdoor spaces as architects and care providers accomplish innovative facility designs by creating flexible transitional landscapes that allow residents to fl ow in and out of spaces as they please. The personalisation of space is a major focus for Summit Care as they seek to provide spaces that feel homely, safe and comfortable to thereby enhance patient experiences and wellbeing.
  • An overview of Summit Care’s “Three H’s Philosophy” – the 3 principles of hospitality
  • Providing residents with the freedom to personalise their own spaces and the freedom to move about spaces indoors and outdoors to maintain their independence and help them feel like their at home
  • What’s the next step in physical design for aged care settings?

10:10 AM PANEL DISCUSSION: Innovation in Procurement – Changing the Way We Deliver and Satisfy Consumers

Even in a sector as buoyant as Aged Care, there is always pressure to do more with less. Whether the main driver is increased profitability or making budgets go further, effective procurement will deliver outstanding results. Aged care procurement has become heavily consumer-centric and those organisations who are ahead of their competitors in adopting professional procurement practices are gaining a significant competitive advantage.

Discussion points will include:
  • The impact of recent aged care reforms on procurement
  • We must ask ourselves: how are consumers procuring their services? The focus is less so on clinical procurement as consumers become spoilt for choice
  • Innovative strategies for changing the way we deliver and satisfy consumers
  • Implementing eProcurement for efficiency and innovation
  • Minimising operational, financial and resident safety risks associated with procurement


Facilitators: