Joseph McCarthy

Chief Executive Officer

10:10 AM The Role of Senior Leaders in Aged Care

The aged care sector across the globe has transformed dramatically as people live longer lives but develop more chronic and complex conditions. Notwithstanding the impact of digitisation, aged care has become increasing consumer-centric as Stage 1 of the CDC reform in home care recently enacted. Now, it is not about us predicting what consumers want but rather it is about us asking consumers what they want.
Discussion points will include:
  • Recent CDC reform in home care – are we ready for what’s next?
  • The role of leadership in leading a culture for change
  • Re-branding and techniques for differentiation: how do you maintain your dominance in your sector
  • What does that digital economy contribute and how does this impact your sustainability?
  • Supporting and leveraging new technologies in aged care, including data analytics and cloud systems


10:40 AM CASE STUDY: Respite Cottage Development to Enhance Quality of Life for People Living with Dementia and their Carers

NovaCare is a specialist Community Care provider that is renowned for their specialist services for people living at home including those people who are living with dementia. As a means of differentiating themselves in a increasingly competitive and consumer-driven market place and improving peoples’ overall experience, the Respite Cottage for dementia patients and their carers was Novacare’s innovative solution to not only provide a calm and interactive environment for those with dementia but also provide respite care by giving carers a break from caring. In this session, Joseph will reflect on:
  • Their respite cottage development – key operational challenges and how they overcame them
  • The importance of creating the right ambience – organising intergenerational programs and integrating technology into day-to-day activities to make activities more fun and engaging
  • Analysing how to leverage technology to support operations and delivery of services such as shifting to mobile-rostering solutions
  • How to better communicate with a person’s carer(s) and family to give them a sense of what the person’s day was like, and thus nurture the stakeholder relationship